FAQ's

  • What time is check-in? Check out?

    Check-in time starts at 3 PM, and check-out is at 11 AM. 

  • Do you have a parking?

    Yes! We have underground parking available, which you can easily reserve in advance on our website.

  • What are the rooftop terrace hours?

    Our rooftop terrace is open from 8 AM to 10 PM, but the jacuzzis are only ready to use after 10 AM. To be sure, just check with reception—they’ll have the latest info for you! 

  • Will the Jacuzzis be open during my stay?

    Our goal is to keep our jacuzzis open everyday, all year long! But for maintenance/security/weather reasons, they may be closed.

  • I am sick and I unfortunately cannot come to M Montreal!

    No worries, we understand! We have a 48-hour cancellation policy, just give us a call or send us an email and we will cancel the reservation for you! If you do not contact us before the 48 hours, we will apply a cancellation charge equal to the first night of your stay. 

  • Do you have a breakfast? What are the hours?

    During the high season, a buffet breakfast is served at the M Café, which you can reserve in advance on our website or directly at the reception.

    Snack vending machines are also available 24/7 in the lobby.

  • Can we leave our bags at the hostel?

    During your stay including your arrival and departure date, you can use our luggage room for free storage. If you are planning on visiting another city and want to leave any baggage with us for a few days, there is a cost per bag, per day.

  • Can I reserve the bottom bunk?

    Our policy is "first come, first served". Plus, the top bunk is pretty cool too!

  • Are you far from the Old Port?

    Absolutely not! By walk, we are only 10 min. away from the Old Port, 10 min. away from the Festival District, 5 min. away from the Latin Quarter and we are within the lively Village!

  • Do you provide linen and towels?

    Yes, in both - private rooms and dorms - we provide the bedding and the towels.

  • How can I pay?

    We accept cash, debit cards and credit cards (NO Amex). Except for the M Bar and the M Cafe where we only accept cash.

  • How to come to M Montreal from the airport?

    The cheapest way is to take the 747 bus directly from the airport to the city center. The fastest would be by taxi, with a fixed rate from the airport to the city center.

  • Can I drink my 24 pack in the jacuzzi?

    Actually, no! For legal reasons, you can drink your own alcohol only in your PRIVATE room. If you're too thirsty, we also have a fantastic bar that is open every night!

  • Can I smoke cigarettes at the M?

    Yes, only in the designated smoking area! Smoking is strictly prohibited anywhere else - should we discover evidence of smoking in the property you will be charged a fee.

  • Can I bring a friend in my room?

    Not in any of the dorms. As for Private Rooms, onlyguests registered with reception are allowed inside the room.

  • Can I bring a friend to the M Bar?

    Absolutely! Everyone is welcome at the M Bar!

  • Do you have a shop?

    We don’t have a shop, but we have 24/7 vending machines that sell travel essentials like toothbrushes and shampoo, as well as coffee, cold drinks, and snacks.